Refund policy
At Trusted Container Co, we strive to ensure customer satisfaction with every purchase. If you are not fully satisfied, we offer a straightforward return and refund process.
Returns – 30 Days
Customers may request a return within 30 days of the delivery date.
Return Conditions:
- The container must be in the same condition as delivered
- No significant damage, modifications, or misuse
- Proof of purchase is required
- Customer is responsible for return shipping or transportation costs unless otherwise agreed
We reserve the right to inspect the container before approving the return.
Refunds – 10 Days
Once the returned item has been received and inspected, refunds will be processed within 10 business days.
Refund Details:
- Refunds will be issued using the original payment method
- Shipping and delivery fees are non-refundable unless the return is due to our error
- Partial refunds may be issued if the item is not returned in its original condition
Non-Returnable Situations
Returns may not be accepted in the following cases:
- Containers that have been altered, modified, or customized
- Damage caused by improper use or handling
- Requests made after the 30-day return period
How to Request a Return
To initiate a return or refund, please contact us:
📧 Email: support@trustedcontainerco.com
📞 Phone: +1 (323) 393-8865
Please include your order details and reason for return. Our team will guide you through the process.