Frequently Asked Questions

1. What is Trusted Container Co?

Trusted Container Co is a USA-based provider of high-quality new and used shipping containers. We offer secure, durable, and affordable container solutions for storage, transportation, and custom projects.

Our goal is to deliver reliable containers that meet both commercial and personal needs while ensuring quality and practicality.

2. Where do you ship?

We currently ship within the United States only.
At this time, we do not offer international shipping.

3. How long does shipping take?

Order Cut-Off Time:
5:00 PM (Eastern Time – ET)

Handling Time:
1–3 business days (Monday–Friday)

Transit Time:
Standard Shipping: 7–12 business days

Shipping Cost:
Flat Rate: $350

Delivery times are estimates and may vary due to weather conditions, holidays, or carrier delays.

4. Which shipping carriers do you use?

We work with reliable U.S. shipping carriers, including:

  • USPS (United States Postal Service)

  • FedEx

  • UPS (United Parcel Service)

Carrier selection depends on location, container type, and availability.

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number.

If you do not receive tracking information within 3 business days, please contact our support team.

6. Do you accept returns?

Yes, we offer a 30-day return policy on eligible containers.

Return Conditions:

  • Item must be in original condition

  • No major damage or modifications

  • Proof of purchase required

For full details, please refer to our Return & Refund Policy.

7. When will I receive my refund?

Once your return is received and inspected:

  • Refunds are processed within 10 business days

  • Issued to the original payment method

Additional processing time may apply depending on your bank or payment provider.

8. Are your containers durable and suitable for long-term use?

Yes. Our containers are selected for strength, durability, and long-term performance, making them ideal for storage, transport, and custom projects.

9. How can I contact Trusted Container Co?

You can reach us through:

📧 Email: support@trustedcontainerco.com
📞 Phone: +1 (323) 393-8865

Business Address:
30 Broad St
New York, NY 10004
United States

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (Eastern Time – ET)